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Technical Sales Coordinator

Clippard Instrument Laboratory, Inc., the leading pneumatic manufacturer in North America of pneumatic and electrical control components and systems, has an opportunity for a Technical Sales Coordinator to join our team. The principal function of the position is to provide technical support and product application assistance to regional sales managers, distributors and customers.

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Job Tasks

• Answer technical phone calls and emails to provide answers/assistance on pneumatic components and systems

• Effectively communicate on project updates, sales leads and distributor activity to Regional Sales Managers (RSMs)

• Confer with RSMs and engineers to provide information to aid in application development and custom product specifications

• Participate in teaching role during customer and distributor training seminars



• Handle initial RMA (Return Material Authorization) calls and determine if covered under a warranty issue

• Notify RSM, Production Control and Engineering of RMAs

• Keep records on details of inquiries, comments and actions taken

• Adequately present product function and application to a variety of technically skilled audiences

• Analyze costs and set product/project pricing with appropriate gross margins

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.


Skills & Abilities

Customer-Oriented - Ability to take care of customer needs while following company procedures

Oral Communication - Ability to communicate effectively with others verbally

Written Communication - Ability to communicate in writing clearly and concisely

Working Under Pressure - Ability to complete assigned tasks under stressful situations

Problem Solving - Ability to find a solution for or proactively deal with work-related problems



Active Listening - Ability to actively attend to, convey and understand the comments and questions of others

Detail Oriented - Ability to pay attention to the minute details of a project or task

Organized - Possessing the trait of being organized or following a systematic method of performing a task

Accuracy - Ability to perform work accurately and thoroughly


• Associate's Degree or Bachelor's Degree
• Proficient with Microsoft Office
• Experience writing technical details
• Experience with presenting and engaging an audience (i.e. - webcast, YouTube)

Department:  Sales   Job Status:  Full Time
FLSA Status:  Exempt   Reports To:  Sales & Marketing Manager
Grade/Level:   Amount of Travel Required:  None
Job Type:  Regular   Positions Supervised:  None
Work Schedule:  Monday through Friday, 8 a.m. - 5 p.m.

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